Telehealth software development: a complete guide

25 min read
June 26, 2025

Telehealth isn’t the future. It’s already here.

Patients expect it, providers rely on it, and the healthcare industry is moving fast to meet that demand.

But building telehealth software that actually works in real life is no easy feat.

Between complex regulations, data security, shifting patient expectations, and clinical workflows, there’s a lot that can go wrong – and a lot of money at stake if it does.

The good news? With the right strategy, tools, and approach, you can build a telehealth platform that’s secure, scalable, and actually solves real problems for both patients and providers.

In this guide, we’ll break down everything you need to know – from key features and emerging tech, to development tips, real-world examples, and what it really costs to build a telehealth app that delivers.

Let’s dive in!

What is telehealth software development?

Telehealth goes way beyond video calls with your doctor.

It’s about using digital tools and communication tech to deliver healthcare, education, and administration from a distance.

The CDC says telehealth supports long-distance clinical care, professional education, public health, and health administration.

Meanwhile, the World Health Organization sees telehealth as the broad use of information and communication technologies for all remote health activities, whether they’re clinical or not.

But, getting the difference between telehealth and telemedicine right is crucial for software development.

Think of telehealth as the big umbrella covering everything from remote clinical care to provider training, patient education, and admin meetings. Telemedicine, according to the CDC, specifically means remote clinical services like consultations, diagnosis, and treatment.

Here’s a breakdown of their key differences:

TermDefinitionScope
TelehealthUse of electronic and telecommunication technologies for remote care, education, public healthClinical + non-clinical services
TelemedicineSpecifically remote delivery of clinical services (diagnosis, consultation, treatment)Clinical services only
eHealthUse of ICT for health, including telehealth, medical records, and mobile healthBroad, tech-driven health

This means that while telemedicine solutions focus mostly on clinical visits, a comprehensive telehealth software platform might also handle education, administration, and patient engagement in general.

Market trends and projections

Telehealth software is growing fast, and it’s not just a temporary spike. Digital transformation in healthcare, new tech capabilities, and global acceptance are driving this growth.

The global telehealth software market is projected to grow from $9.52 billion in 2024 to $11.29 billion in 2025, which gives us a solid 18.7% CAGR (compound annual growth rate).

By 2029, forecasts show the telehealth software segment could hit $22.11 billion, and longer-term projections estimate a jump to $39.6 billion by 2035.

The overall global telehealth market, including services, was valued at $123.26 billion in 2024 and shows no signs of slowing down, either.

The adoption numbers tell an even better story. Both providers and patients regularly use telehealth software – and like it.

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Nearly all healthcare professionals – over 97% – are now using telemedicine solutions in 2025, which changes how care is delivered at its core.

In the U.S. alone, 116 million users preferred virtual consultations in 2024, with projections showing that 25–30% of all U.S. medical visits will be conducted via telemedicine by 2026.

And the financial case for telehealth adoption is pretty compelling. Telehealth technologies could save the U.S. healthcare system up to $305 billion annually by cutting emergency visits, patient travel, and other inefficiencies.

AI-driven remote patient monitoring through telehealth has reduced hospital readmissions by up to 50%, which translates into serious cost savings, with some implementations saving $5.54 million compared to conventional methods.

Healthcare providers get several key benefits:

  • Broader patient reach, especially in rural or underserved regions
  • Better operational efficiency
  • Improved care personalization with AI-driven tools
  • Better workforce planning

Patients benefit from telehealth, too:

  • Convenience and better access to care
  • Continuity of care for chronic and behavioral health management
  • Faster response and early intervention with real-time monitoring
  • Reduced infection risk by avoiding in-person visits

Patient satisfaction stays strong across different age groups, with 74% of millennials preferring telehealth over in-person visits, while 76% of adults over 55 have used telemedicine services.

These numbers show telehealth isn’t just a passing fad – it’s here to stay.

Core features of effective telehealth software

Next, we’ll discuss the key features of successful telehealth software in more detail.

Video conferencing and real-time communication

High-quality, secure video conferencing is the heart of most telehealth platforms, acting as the main way healthcare providers deliver remote care.

These platforms use HIPAA-compliant encryption and secure socket layer (SSL) technology to protect patient information during virtual visits.

Top telehealth solutions like Teladoc, Amwell, and Doxy.me put a lot of effort into keeping video quality good even when internet connection is poor, automatically adjusting resolution and frame rates to keep care flowing smoothly.

Doxy.me interface

Face-to-face video consultations help providers see patients clearly, noticing physical symptoms, movement issues, and non-verbal cues that help them make accurate diagnoses.

Screen sharing makes these visits even better by letting doctors review lab results, medical images, or educational materials with patients right there on the call, which helps patients understand and participate in decisions about their care.

Recording sessions can also create valuable records for clinical and legal reasons, letting providers review visits later for improvement or add them to a patient’s electronic health record when needed.

By offering multiple ways to communicate, healthcare organizations can maintain that personal connection that’s so important for quality patient care.

Secure messaging and data sharing

Encrypted messaging platforms means that patients and healthcare providers can confidentially share sensitive information.

These secure systems let you exchange all sorts of data, like text messages, detailed medical images, lab results, and important documents, while keeping everything private and compliant with regulations like HIPAA in the US and GDPR in Europe.

This solves a major headache in healthcare communication: secure file transfers.

Instead of risking unsecured email attachments or waiting for physical documents, doctors can instantly share diagnostic reports, treatment plans, and other materials.

This is especially valuable for specialists who need quick access to medical images – radiologists can securely receive MRI scans in seconds rather than waiting for hours.

The best platforms nail both robust security and easy-to-use interfaces.

Staff members have different comfort levels with technology, so finding that sweet spot makes everyone more likely to use the system correctly.

EHR integration

Deep integration with electronic health records (EHR) software is absolutely necessary in healthcare today.

Telehealth software needs to play nicely with these systems so doctors can see everything about their patients – medical histories, medications, lab results, and scans – during video visits without having to constantly switch between programs.

This lets them update records right away, document what they find, prescribe medications, and plan next steps directly in their main clinical system.

So, telehealth software needs to work with data standards like HL7 and FHIR which make everything run better and improve patient care from beginning to end.

But, good integration goes beyond technical requirements – it needs to actually work well in busy clinical settings.

When someone books a video call to manage their diabetes or heart condition, the telehealth platform should automatically pull in crucial information from their in-person visits like patterns in blood pressure, medication adherence, and recent test results .

In the end, it’s not just about connecting systems – it’s about giving doctors the full picture when it matters most.

That’s what makes EHR integration a critical part of building telehealth software that actually works in real life.

Scheduling and appointment management

User-friendly digital tools make booking appointments a breeze.

Patients can now schedule visits whenever they want, through mobile apps, websites, or messaging platforms, without having to call during office hours.

They can easily see what times are available based on their preferred doctor, location, or the type of care they need, and can reschedule with just a few taps if something comes up.

Patient scheduling

These systems send automatic messages that significantly cut down on missed appointments. Patients get immediate booking confirmations and timely reminders via text, email, or phone calls.

Many of these reminders have interactive options so patients can quickly confirm they’re coming or request a different time if needed.

On the provider side, these tools give a clear view of the entire schedule, help spot unused appointment slots, and spread appointments more evenly throughout the day.

The calendars use color-coding to make different appointment types easy to distinguish at a glance.

Virtual waiting room features also let staff track when patients are ready, message with them before appointments, and have patients complete paperwork ahead of time.

In short, smart scheduling tools are a key part of telehealth software – they give patients more control over their care and helping providers run a tighter, more efficient operation.

E-prescriptions and pharmacy integration

E-prescriptions (eRx) are a staple in modern healthcare.

And for a good reason, too – one study showed that e-prescribing can reduce medication mistakes by as much as 81% compared to paper scripts.

They solve real problems like doctors’ hard-to-read handwriting and lost prescriptions.

Plus, they help patients stick to their medication plans with automatic refill reminders, easy-to-access medication schedules, and digital medication tracking.

When a pharmacy hooks into these systems, the prescription zips over securely and instantly.

Security is baked into these platforms with serious protection like end-to-end encryption and multiple verification steps to keep your information safe, all while following strict regulations.

The best systems can even help doctors make better prescribing decisions by flagging potential drug interactions, allergies, or dosing issues before they become problems.

E-prescription features should be fully integrated into your telehealth software, not bolted on as an afterthought.

During a virtual visit, doctors need to prescribe medication just as easily as they would in person, without switching tools or breaking focus. This keeps the experience smooth for both patients and providers.

Advanced technologies improving telehealth software

Here, we’ll take a closer look at some of the advanced technologies that can take telehealth software to the next level.

Artificial intelligence and machine learning applications

AI is completely transforming telehealth software development.

And it’s one of the biggest trends in healthcare software development in general.

AI-powered telehealth can help doctors spot high-risk patients before they get worse, simplifying care and helping them use resources where they’re needed most.

These systems make everything more efficient by handling triage, scheduling, and remote monitoring automatically, which cuts down on administrative work for providers and lets doctors and nurses focus on what really matters – patient care.

Smart virtual assistants, AI chatbots, and speech recognition take care of triage and paperwork, giving clinicians back their time to actually work with patients.

Meanwhile, machine learning looks through medical images, patient histories, and live data to help with diagnoses and suggest treatments tailored to each person.

You can see this working in real hospitals – Duke Health uses GE Healthcare’s Command Center software to make their hospital run smoother, and HCA managed to add over 10,000 new cancer patients in just 14 months by automating their administrative workflows.

Predictive analytics and personalization

Predictive analytics can help identify at-risk patients before their condition worsens.

Healthcare teams using predictive analytics are seeing real improvements – both in how they treat patients and how they run operations.

Take Mission Health. They built a model to predict readmission risks and cut their hospital readmission rate by 1.2 percentage points compared to similar hospitals.

Kaiser Permanente is doing something similar – their model flags high-risk patients early so doctors can adjust care after discharge and reduce complications.

Predictive tools also help avoid unnecessary ER visits. Some systems have seen emergency room use drop by up to 47% thanks to predictive healthcare analytics that catch problems before they get worse.

And the benefits go beyond fewer hospital stays. These tools help doctors better manage chronic conditions and allow for care that’s more targeted and timely.

Patients get faster support, and that usually means they’re more satisfied with their care.

Bottom line: predictive analytics isn’t optional anymore. It’s a must for any healthcare organization that wants to improve outcomes and cut costs at the same time.

Remote patient monitoring and IoT integration

Wearables and IoT devices aren’t just cool gadgets anymore – they’re now important tools in telehealth.

These technologies let doctors monitor patients outside hospital walls, whether through basic fitness trackers or sophisticated remote monitoring systems.

Here’s a couple of examples:

  • Heart rate tracking – These devices provide continuous monitoring, helping doctors catch patterns and issues that quick checkups can easily miss.
  • Smart pill dispensers – Smart pill dispensers remind patients to take their meds and allow doctors to remotely change dosages, if needed.
  • Glucose monitors – They give real-time blood sugar readings without fingerpricks, making life easier for people with diabetes.
  • Smart inhalers – They track how often and how well patients use them, giving doctors valuable data to improve asthma or COPD treatment.
  • Fall detection systems -These tools automatically detect falls and automatically alert caregivers or emergency services.

These devices send health data to healthcare providers in real-time through secure platforms.

And this early warning system helps doctors step in with preventive care that might keep patients out of the hospital altogether.

Real-world success stories: Proven telehealth implementations

Next, we’ll take a quick look at some successful telehealth implementations.

Mount Sinai Health System: AI-powered mental health screening

Mount Sinai adopted AI-powered telehealth technology for depression screening and ongoing psychiatric care.

The system uses voice biomarker analysis and collects audiovisual and behavioral data during remote clinical interviews.

The AI voice biomarker screening achieved 71.3% sensitivity and 73.5% specificity compared to the PHQ-9 standard, with 86% of physicians saying the AI tool provided a better understanding of patient situations.

And why was it successful?

They seamlessly integrated AI analytics into remote workflows, focused on accessibility with screenings taking just 20-25 seconds of speech, and got strong clinician buy-in.

Ochsner Health: Digital hypertension management

Ochsner launched a digital medicine program to check on hypertensive patients in remote blood pressure monitoring via telehealth platforms, connected blood pressure cuffs, and regular virtual check-ins with care teams.

The program achieved significantly improved blood pressure control rates in enrolled patients and reduced hospitalizations related to hypertension.

Their success boiled down to a few key things.

First, it was getting the system to play nice with EHR systems so data flowed without extra steps.

They also kept patients in the loop with regular messages and virtual check-ins, and made sure all the different healthcare specialists actually talked to each other and coordinated their efforts.

Massachusetts General Hospital: Teleneurology and telestroke

Massachusetts General rolled out telehealth for neurological emergencies and ongoing telestroke care, which allowed neurologists to evaluate patients remotely in community hospitals.

This approach cut down the wait time for specialist care for acute stroke patients and helped more rural and underserved patients get the specialized neurological treatment they needed.

What made it work? Reliable high-quality video, fast response from remote specialists, and close collaboration with hospitals to keep telehealth workflows running smoothly.

How to develop telehealth software

Here, we’ll show you how to develop telehealth software, step by step.

Identify business goals and requirements

Your first steps when building telehealth software should be defining clear business objectives, target users, and key features.

Start by defining specific business goals first, like:

  • Improving patient access
  • Reducing no-show rates
  • Creating new revenue streams
  • Expanding geographic reach

If you’re not sure where to start, the SMART goals framework is a good choice.

SMART goals give your team concrete targets that align with your business objectives while remaining realistic and trackable.

SMART goals

For example, your SMART goals can be:

  • Increase patient portal adoption by 40% within 6 months by implementing a user-friendly interface and guided tutorials.
  • Reduce appointment no-shows by 25% within 3 months by developing an automated reminder system.
  • Improve patient satisfaction score by 30% within 4 months by simplifying user flows and post-visit follow-ups.

Next, you should do comprehensive market research. Analyze existing telehealth products like Teladoc, Amwell, or Doxy.me to identify their strengths and limitations.

You should also take a look at regional adoption rates, patient demographics, and technological literacy of potential users.

Also, make sure to do in-depth stakeholder interviews to get insights from multiple perspectives. Talk to healthcare providers (physicians, nurses, specialists), administrators, IT staff, compliance officers, and most importantly, patients.

Each group will have different pain points and requirements. For example, physicians might prioritize EHR integration and streamlined workflows, while patients may value simple interfaces and appointment reminders.

Then, you need to gather regulatory requirements, which is particularly complex in healthcare.

Your telehealth solution needs to comply with HIPAA in the United States, GDPR in Europe, or similar regulations in other regions. Creating a comprehensive compliance checklist early will prevent costly redesigns later.

And this has a huge impact on how you build software. Here’s how HIPAA affects software development:

Key HIPAA rules that impact software development: overview

HIPAA RuleWhat it coversWhy it matters
Privacy RuleSets standards for how PHI can be used and disclosed.Determines what data you can collect, who can access it, and under which circumstances.
Security RuleRequires administrative, physical, and technical safeguards for electronic PHI.Directly affects how you build your product, including encryption, access control, and system monitoring.
Breach Notification RuleDefines what to do when PHI is compromised or exposedRequires you to quickly and transparently detect, document, and report breaches.

Also, you should build a minimum viable product (MVP). Start by defining essential features like:

  • Secure video consultations
  • Basic appointment scheduling
  • Simple documentation tools

You can add other features like insurance verification, payment processing, or advanced analytics later based on user feedback and performance data.

This planning phase usually takes 4–8 weeks, depending on project scope.

But it’s time well spent and it helps you avoid costly mistakes like building the wrong thing or missing key regulations.

Choose the right technology stack

Choosing the right tech stack is crucial for successful telehealth software development.

Your tech stack is your toolbox.

If it’s missing the essentials or filled with the wrong tools, even the best team will struggle to build something that holds up. Here’s what a typical tech stack looks like:

Tech stack

So, how do you make the right choice?

The answer is simple – you need to choose technologies that support scalability, security, and interoperability.

Cloud infrastructure options like AWS Healthcare, Google Cloud Healthcare API, or Microsoft Azure Health Data Services provide HIPAA-compliant environments with built-in scalability.

For mobile development, cross-platform frameworks like React Native or Flutter let you have a single codebase for both iOS and Android, which reduces maintenance overhead and ensures a consistent patient experience.

On the web front, frameworks like Next.js, Angular, or Vue.js offer performance optimization features and responsive design capabilities that can accommodate different screen sizes and accessibility requirements.

In healthcare, robust database solutions are particularly important. Choose FHIR-compatible databases like MongoDB Atlas for Healthcare or specialized solutions like InterSystems HealthShare.

Also, you should use established healthcare APIs and SDKs that already solve complex integration challenges instead of building everything from scratch.

By carefully choosing your tech stack with these things in mind, you’ll build a healthcare solution that works well now and can grow as the industry changes and technology gets better.

Design a user-friendly UX/UI

A successful telehealth platform must prioritize intuitive design and accessibility to effectively serve its diverse user base.

You need to focus on creating systems that feel natural and straightforward for all users, regardless of their technical proficiency or physical capabilities.

So, how do you get there?

One crucial tip is starting usability testing early in development. Usability testing gives you invaluable insights by observing real users interacting with a prototype of your app.

You recruit representative participants from each user group (patients, healthcare providers, admin staff) and let them use it just like they would on a day-to-day basis.

This helps you identify pain points that you might not notice otherwise. For example, testing might reveal that elderly patients struggle with small buttons or that providers need quicker access to patient history.

Another important tip to keep in mind is that you need clear navigation structures.

They help users intuitively understand where to find information and how to complete tasks. This might include prominently placed main menu options, breadcrumb trails showing the user’s location within the system, and consistent back buttons.

Also, you need to make sure your software has good readability. This includes appropriate:

  • Font sizes
  • Contrast ratios
  • Line spacing
  • Typefaces

Medical information often uses complex terminology, so clear presentation is essential.

Also, there’s accessibility and inclusive design. They ensure your platform serves all potential users, including those with disabilities or impairments.

And this is important because, according to WHO, an estimated 1.3 billion people (16% of the global population) experience some form of disability.

This might involve providing alt text for images to support screen reader users, ensuring keyboard navigability for those who cannot use a mouse, and offering multiple ways to complete critical tasks.

When these elements come together, you get a telehealth platform that people actually want to use because it removes frustrating barriers.

Develop your telehealth software

Once you’ve defined your requirements and core features, it’s time to start building.

But, rigid development cycles won’t cut it. You need to stay flexible, responsive to feedback, and ready to adapt as requirements shift. And that’s where Agile comes in.

Agile methodologies like Scrum and Kanban are the go-to frameworks in modern software development.

They support faster iteration, ongoing user input, and the ability to deliver functional features in small, focused cycles. Which is key when you’re working in a field that never stands still.

Scrum breaks down development into 2-4 week sprints, letting teams focus on one feature at a time – like secure video calls in one sprint, then EHR integration or appointment scheduling in the next.

Daily standups keep everyone aligned, and retrospectives after each sprint help the team improve their process.

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Kanban takes a more flexible, visual approach. It’s ideal for managing ongoing updates or post-launch maintenance.

A Kanban board lays out every task across stages like “Backlog,” “Design,” “Development,” “Testing,” and “Deployment” which makes it easy to spot delays and keep things moving.

Now, there are a bunch of other development methodologies you can choose from. Talk to your team and choose a methodology they’re most comfortable with.

You can mix and match elements from different ones, too – you don’t have to religiously stick to just one framework.

And stay flexible. Your requirements will change so you need to be ready to pivot if and when things change.

Make sure you have built-in feedback loops. Run beta programs with real users, track their behavior with analytics, and set up regular usability tests. Post-visit surveys will also give you insights you won’t get from data alone.

Whatever approach you choose, the goal is same – building something that works well and meets real user needs.

Testing and quality assurance (QA)

Rigorous testing and QA is non-negotiable in any software development project..

But it’s even more important in healthcare.

Without comprehensive testing, you risk releasing software that fails to meet requirements, disappoints users, or creates security vulnerabilities that could lead to huge damage down the line.

And it saves you money, too.

Bugs are much easier and cheaper to fix at the start of development – they can be up to 100x more expensive to fix post-deployment than right at the start:

Cost of defects

And that’s why you need a multi-layered testing approach.

It should include functional, performance, security, and usability testing (among others) to ensure both reliability and compliance with industry standards.

Functional testing validates that each component of the software works according to specifications.

This includes unit testing for individual modules, integration testing to verify interactions between components, and system testing to evaluate the entire application.

Performance testing measures how the system behaves under various conditions, particularly under expected and peak loads.

This includes stress testing to identify breaking points, load testing to measure response times under normal conditions, and scalability testing to determine how the application handles increasing user volumes.

Security testing has become increasingly critical as cyber threats evolve and regulatory requirements tighten.

It involves penetration testing to identify vulnerabilities, authentication testing to verify access controls work properly, and encryption testing to confirm sensitive data remains protected.

The bottom line is this – cutting corners on testing isn’t an option.

A solid QA strategy will protect your users, your product, and your reputation, while saving you from costly mistakes down the line.

Ongoing support and software maintenance

Once your telehealth platform is live, you need a solid maintenance plan to keep things running smoothly for the long haul.

You need to roll out regular updates to fix bugs, speed things up, and add new features. And when security threats pop up, you need to get patches deployed fast – ideally within a day or two.

Don’t make maintenance an afterthought – it’s crucial for long-term success.

In fact, over an average software product’s lifetime, maintenance costs add up to over 50% of the total cost of ownership (TCO).

Maintenance vs code costs

Build your roadmap around priorities that balance what users are asking for with what your business needs.

Customer support is crucial here. Set up multiple ways for users to get help – give them self-help resources, chatbots for quick questions, and make sure your support team knows exactly when to escalate issues.

But, don’t just wait for users to tell you something’s wrong.

Set up monitoring that automatically flags you when things like server load or response times start looking sketchy. This way, you can jump on problems before your users even notice them.

And when things do go wrong (and they will!), have a game plan ready.

Define clear severity levels and make sure everyone knows how to communicate during an incident. After an incident is resolved, focus your post-mortems on finding system improvements rather than pointing fingers.

Also, keep a close eye on regulations in all your markets. A compliance calendar will help you stay ahead of upcoming changes.

Finally, create a feedback loop that connect your maintenance work with product development.

What you learn from support tickets, performance monitoring, and incident reports should directly shape your roadmap.

This creates a healthy cycle of ongoing improvement that keeps your platform relevant and your users happy for the long haul.

How much does it cost to develop telehealth software?

Telehealth software development costs depend on feature complexity, supported platforms, user roles, and integrations.

Regulatory compliance, EHR integration, and advanced technologies (AI, IoT) can significantly increase expenses. Plus, you need to think about ongoing maintenance and infrastructure costs, too.

Industry data shows development costs range from $50,000 to $500,000+ depending on complexity and customization.

A (very) basic telemedicine app may cost $30,000–$55,000, while robust platforms can reach $450,000 or more.

EHR integration typically adds $5,000–$50,000+, and regulatory compliance can add $10,000–$30,000 to the original budget.

But, there’s another huge cost factor beyond just the complexity and tech involved – choosing between in-house and outsourced software development.

The choice really comes down to what your business needs most.

healthcarestrategycall

An in-house team gives you full control, easier communication, and people who fully understand your company culture – which is ideal if you want long-term security.

The downside? You’ll need to keep investing in hiring good people and maintaining your tech infrastructure. And that doesn’t come cheap.

On the flip side, outsourcing connects you with healthcare software specialists who can start working immediately (without the hiring overhead), lets you scale up quickly when needed, and saves you a lot of money.

Outsourcing makes sense if you need/want to launch fast, require niche technical skills your team doesn’t have, or when your internal resources are stretched thin.

Here’s a quick overview of their key differences:

In-house vs. outsourcing software development: overview

ModelBest forMain benefitsMain drawbacks
In-HouseLong-term, highly sensitive, or evolving projectsControl, communication, culture, stability, complianceCost, hiring, retention, potential burnout
OutsourcingFast deployment, specialist needs, cost managementSpeed, flexibility, specialist skills, reduced burnout, complianceLess control, potential communication gaps

Now, this isn’t an either/or situation.

You can go with a hybrid approach – hiring an in-house team to work on your software’s business logic and core features while outsourcing mobile app development to specialists, for example.

Regardless of your choice, you’ll get the best results by matching your approach to your strategic goals, what your project needs, and the resources you have on hand.

And when you’re shopping for telehealth software developers, look for companies with real healthcare expertise, tech skills, and a portfolio of successful projects.

In the end, how much you spend – and how well your telehealth platform turns out – depends on who builds it and how.

Choose the setup that best fits your goals, your timeline, and your budget. And make sure the development partner you hire knows healthcare inside out.

Telehealth software development: FAQs

It depends on what you’re building.

A simple MVP with basic video calls and appointment scheduling might take around 3-4 months. But if you’re building a full-featured platform with EHR integration, e-prescriptions, advanced analytics, and AI support, you’re likely looking at 9-12 months or even longer.

Team structure also plays a role. Working with an experienced healthcare development team can speed things up, while building in-house from scratch will take more time upfront.

At a minimum, you need end-to-end encryption for all communications, strong authentication protocols (like two-factor or biometric), role-based access control, and regular security audits.

Your software also needs to follow healthcare regulations like HIPAA in the US or GDPR in the EU.

These aren’t just checkboxes – they protect patient data, ensure legal compliance, and build trust with your users.

Don’t treat security as an add-on. Build it in from the start.

It depends on your users.

If you’re building for a younger, mobile-first audience, starting with a mobile app might make more sense.

But in healthcare, flexibility is key. Doctors might prefer desktop or web apps during work hours, while patients may book appointments on the go.


If you can, plan for both platforms early, even if you launch one first. You need to meet users where they are, not just where it’s easiest to build.

Need a reliable development partner?

Do you want to build a top-tier telehealth software solution but can’t find a partner who can take it over the line?

Luckily, you’re in the right place.

We’re an EU-based, high-caliber software development company with 12+ years of experience building complex, enterprise-grade custom software.

And we have experience in a bunch of different industries, including healthcare.

If you want to learn more, feel free to reach out and our team will be happy to set up a meeting to discuss your needs in more detail.

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Written by

Damir Plejic

Manager für strategische Partnerschaften

Damir weiß, wie man Partnerschaften aufbaut, die Bestand haben. Mit über 20 Jahren Erfahrung in Vertriebsführung, Geschäftsentwicklung und Technologieberatung hat er Unternehmen dabei geholfen, zu wachsen, sich weiterzuentwickeln und anzupassen – sei es durch Teamführung, den Aufbau neuer Geschäftsbereiche oder die digitale Transformation. Er begann mit einem Studium der Geschichte und Archäologie, bevor er einen MBA sowie Schulungen in Verhandlungstechniken, Webentwicklung und mehr absolvierte. Diese Mischung aus Neugier und Antrieb macht ihn in seinem Bereich so erfolgreich. Außerhalb der Arbeit findet man ihn auf den Trails, wo er seine Ausdauer testet, oder zu Hause, wo er mit seinen drei Kindern Schritt hält. Und wenn er mal nicht in Bewegung ist, vertieft er sich in die neuesten Geschichtsbücher und Dokumentationen.

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