Communication and collaboration app for over 70,000 crew members around the world

Royal Caribbean Cruises is known for driving innovation in sea travel and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Having 70,000 crew members on 40 ships and carrying millions of passengers every year shows their leading position in the cruise industry.

Mobile productivity app on the high seas

Taking a cruise is something truly relaxing but behind the curtains, there are thousands of people from different departments, working 24/7 to make sure that every part of the journey is well organized. In order to achieve such perfection in hospitality, you need to embrace new technologies and make sure that everyone is informed on time and well connected. The idea behind the CrewApp was to make the life and work of the crew onboard easier by providing them with a unified access point for communication and collaboration, thereby being a valuable addition for maintaining strong working relationships on all levels.

Reliable communication without internet access

Creating a mobile application that will work in the middle of the ocean confronted us with extraordinary challenges. Sending or receiving messages without an internet connection (no push notifications) was the key issue we had to overcome.

Mastering these limited network conditions required specific and deep know-how so our years of experience in creating real-time communication apps were crucial in building a high-quality solution.

Whether it’s 1-on-1 or group chat, a news and events portal, crew directory, ship navigation map, guest activity calendar, family chat, ship-to-shore or ship-to-ship communication, DECODE provided it all in one exceptional app. 

DECODE’s in-depth knowledge of creating real-time communication apps was exactly what we needed for such a demanding mobile app solution. Because of their high quality and speed, I consider them as a five-star agency.

Jack Templin
CEO at Thoughtcap