Ship crew communication & productivity app

Royal Caribbean hired us to build an offshore mobile productivity & communication app for their 70.000 crew members located on 40 different ships across all time zones.

mobile app for crew members

Short summary

Industry

Hospitality

Location

Florida, US

Timeline

12 months

Royal Caribbean Cruises is known for driving innovation in sea travel and has continuously redefined cruise vacationing since its launch in 1969.

The challenge

Taking a cruise is something truly relaxing but behind the curtains, there are thousands of people from different departments, working 24/7 to make sure that every part of the journey is well organized. In order to achieve such perfection in hospitality, you need to embrace new technologies and make sure that everyone is informed on time and well connected. 

Creating a mobile application that will work in the middle of the ocean confronted us with extraordinary challenges. Sending or receiving messages without an internet connection (no push notifications) was the key issue we had to overcome.


The solution

Mastering these limited network conditions required specific and deep know-how so our years of experience in creating real-time communication apps were crucial in building a high-quality solution.

The idea behind the CrewApp was to make the life and work of the crew onboard easier by providing them with a unified access point for communication and collaboration, thereby being a valuable addition for maintaining strong working relationships on all levels.

crew app
royal caribbean crew app
real example of crew app
DECODE’s in-depth knowledge of creating real-time communication apps was exactly what we needed for such a demanding mobile app solution. Because of their high quality and speed, I consider them as a five-star agency.
Jack Templin
CEO at Thoughtcap
DECODE is a dedicated team

How we set up our team and tools when we start working with a software company

This blog will describe which tools, processes, and practices we use here at DECODE, and how we approach new projects.

Outcome

Whether it’s 1-on-1 or group chat, a news and events portal, crew directory, ship navigation map, guest activity calendar, family chat, ship-to-shore or ship-to-ship communication, DECODE provided it all in one exceptional app. 

70.000

Crew members

40

Different ships

More case studies