Unified communication apps
Ship crew communication & productivity app
Royal Caribbean hired us to build a mobile productivity & communication app for their 70.000 crew members located on 40 different ships across all time zones.
Short summary
Industry
Hospitality
Location
Florida, US
Timeline
12 months
Royal Caribbean Cruises is known for driving innovation in sea travel and has continuously redefined cruise vacationing since its launch in 1969.
The challenge
Taking a cruise is something truly relaxing but behind the curtains, there are thousands of people from different departments, working 24/7 to make sure that every part of the journey is well organized. In order to achieve such perfection in hospitality, you need to embrace new technologies and make sure that everyone is informed on time and well connected.
Creating a mobile application that will work in the middle of the ocean confronted us with extraordinary challenges. Sending or receiving messages without an internet connection (no push notifications) was the key issue we had to overcome.
The solution
Mastering these limited network conditions required specific and deep know-how so our years of experience in creating real-time communication apps were crucial in building a high-quality solution.
The idea behind the CrewApp was to make the life and work of the crew onboard easier by providing them with a unified access point for communication and collaboration, thereby being a valuable addition for maintaining strong working relationships on all levels.
DECODE’s in-depth knowledge of creating real-time communication apps was exactly what we needed for such a demanding mobile app solution. Because of their high quality and speed, I consider them as a five-star agency.
How we set up our team and tools when we start working with a software company →
This blog will describe which tools, processes, and practices we use here at DECODE, and how we approach new projects.
Outcome
Whether it’s 1-on-1 or group chat, a news and events portal, crew directory, ship navigation map, guest activity calendar, family chat, ship-to-shore or ship-to-ship communication, DECODE provided it all in one exceptional app.
70.000
Crew members
40
Different ships