Working with us

This page walks you through how we run projects day to day — who you’ll talk to, how decisions get made, and what we both need to keep things moving. It’s everything you should know before we start building together.

Steering meetings

We run regular steering meetings to stay aligned on strategy and business goals — ideally every week, but at least bi-weekly.

Who’s usually there:

Your Account Manager
Your Project Manager
Other DECODE leaders (CDO, CTO, CCO, partners) when needed

What we cover:

Product and business goals
Priorities, expected outcomes, and any changes ahead
Risks or blockers
Budget, timeline, and roadmap alignment
Team performance and feedback

Day-to-day operations

Your main point of contact is the Technical Project Manager (PM). They keep the wheels turning and the team focused on what matters most.

They are responsible for:

Day-to-day project management
Planning, execution, and delivery tracking
Reporting on progress, risks, or changes
Keeping the team focused on high-value work

We recommend your product owner or product lead checks in with our PM at least once a week — ideally more often. Short, regular syncs help us avoid surprises and keep things predictable.

Account Manager: business and commercial contact

The Account Manager (AM) is your go-to for anything outside the day-to-day delivery.

They handle:

Contracts and statements of work (SoWs)
Invoicing and admin
Scaling the team or adjusting the engagement
Overall satisfaction with our partnership

If it’s a business topic (not operational), talk to your AM first.

Escalation path

If something’s not working, we want to know — fast. It’s how we protect delivery, make decisions quickly, and improve collaboration.

Here’s the path:

If it’s a delivery concern (engineers, QAs, designers)

Contact the Project Manager
The PM will bring in the AM and leadership if needed

If it’s a project management concern:

Talk to the Account Manager
If needed, escalate to the Chief Delivery Officer (CDO)

If it’s a commercial or account-level concern:

Speak with the Chief Commercial Officer (CCO)

Our goal is always the same: solve the issue quickly and move forward together.

Expectations

What you can expect from us:

Proactive, fast communication
Full transparency on progress, risks, and decisions
Clear ownership and responsibility
Focus on product and business outcomes, not just delivery
Reliable engineering standards and best practices

What we expect from you:

Open, responsive communication
Timely decisions and clear feedback
Visibility into your business and product goals
Early notice of concerns or changes
Participation in key ceremonies when needed

The best results come when we act as one team. To learn more about our processes check out — How we work →