Working with us
This page walks you through how we run projects day to day — who you’ll talk to, how decisions get made, and what we both need to keep things moving. It’s everything you should know before we start building together.
Steering meetings
We run regular steering meetings to stay aligned on strategy and business goals — ideally every week, but at least bi-weekly.
Who’s usually there:
- Your Account Manager
- Your Project Manager
- Other DECODE leaders (CDO, CTO, CCO, partners) when needed
What we cover:
- Product and business goals
- Priorities, expected outcomes, and any changes ahead
- Risks or blockers
- Budget, timeline, and roadmap alignment
- Team performance and feedback
Day-to-day operations
Your main point of contact is the Technical Project Manager (PM). They keep the wheels turning and the team focused on what matters most.
They are responsible for:
- Day-to-day project management
- Planning, execution, and delivery tracking
- Reporting on progress, risks, or changes
- Keeping the team focused on high-value work
We recommend your product owner or product lead checks in with our PM at least once a week — ideally more often. Short, regular syncs help us avoid surprises and keep things predictable.
Account Manager: business and commercial contact
The Account Manager (AM) is your go-to for anything outside the day-to-day delivery.
They handle:
- Contracts and statements of work (SoWs)
- Invoicing and admin
- Scaling the team or adjusting the engagement
- Overall satisfaction with our partnership
If it’s a business topic (not operational), talk to your AM first.
Escalation path
If something’s not working, we want to know — fast. It’s how we protect delivery, make decisions quickly, and improve collaboration.
Here’s the path:
If it’s a delivery concern (engineers, QAs, designers)
- Contact the Project Manager
- The PM will bring in the AM and leadership if needed
If it’s a project management concern:
- Talk to the Account Manager
- If needed, escalate to the Chief Delivery Officer (CDO)
If it’s a commercial or account-level concern:
- Speak with the Chief Commercial Officer (CCO)
Our goal is always the same: solve the issue quickly and move forward together.
Expectations
What you can expect from us:
- Proactive, fast communication
- Full transparency on progress, risks, and decisions
- Clear ownership and responsibility
- Focus on product and business outcomes, not just delivery
- Reliable engineering standards and best practices
What we expect from you:
- Open, responsive communication
- Timely decisions and clear feedback
- Visibility into your business and product goals
- Early notice of concerns or changes
- Participation in key ceremonies when needed
The best results come when we act as one team. To learn more about our processes check out — How we work →