The complete workforce management solution W4

We joined the GDI engineering team to upgrade their workforce management web app with a native iOS and Android mobile app. As part of their Ensemble Suite, the app provides complete management of work orders, people, and processes at every stage of any task. Also, it’s active for all departments, at any location, and under various working conditions.

Process, operations, and resource management app

The proper organization of internal and external business is a well-known challenge for most organizations across different industries, especially if fieldwork is involved. The best solution is an on-the-go mobile application that helps to easily plan, coordinate, and schedule work and related resources. The app supports the daily activities of employees, whether they are at their desks or on site.

Connecting the entire organization

We built a comprehensive app solution with many smart features, such as real-time custom notifications on work order statuses for easier resource management, as well as real-time scheduling and location tracking to streamline the process. Monitoring and managing the status of work is available to management, so they can dispatch field workers to the right customer and location through geographical and street-based routing. This also logs in all user actions and system changes, and automatically generates the best possible routes, and so on…

The app was created to be completely user-centric. It adapts to different user roles and grants distinct functionalities and permissions. Users can easily create, view, accept and finalize work orders directly from their mobile phone, in just a few clicks. Additionally, they can adjust parameters according to their needs and specific business requirements, without needing the help of an engineer.

W4 is all about increasing productivity, operational performance, and accelerating business processes. At the same time, it helps to reduce workforce-related costs, business risk, downtime, and errors. A win-win.

DECODE as a trusted partner

Having extensive experience in developing communication & productivity apps, the DECODEs iOS team was hired to develop new features, update and maintain the existing codebase, and later to implement a new UX/UI for the mobile app. Specifically, this included working on a mobile application using React Native, a backend system written in Node.js, creating and maintaining the Contacts411 website, and taking care of the AWS  infrastructure. Further, DECODE worked on integrating new data provider API’s and creating complex algorithms for data filtering and decision making processes.

DECODE is a great support to our in-house engineering team. Their knowledge of mobile app development is remarkable. Working aside them is always an ongoing pleasure.

Marijan Zivic
Head of Software Product Development at GDi